Cookies Policy

COOKIES POLICY

Our website (https://espresso-solutions.co.uk/) uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. These essential cookies are always enabled because our website won’t work properly without them. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. You can switch off these cookies in your browser settings, but you may then not be able to access all or parts of our website.
  • Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties.

You can find more information about the individual cookies we use and the purposes for which we use them in the list below:

 

Essential cookies

Cookie name__cf_bm

Provider: Cloudflare

Purpose: Bot management / DDoS protection

Duration: 30 minutes

Cookie namecf_clearance

Provider: Cloudflare

Purpose: Security challenge clearance

Duration: 1 year

Cookie nameSHOP_SESSION_TOKEN

Provider: BigCommerce

Purpose: Represents the user session

Duration: 1 week

Cookie nameSHOP_TOKEN

Provider: BigCommerce

Purpose: Stores customer hash after login; used for customer lookup

Duration: 1 week

Cookie nameSHOP_SESSION_ROTATION_TOKEN (or HOST-SHOP_SESSION_ROTATION_TOKEN)

Provider: BigCommerce

Purpose: Cart/checkout session security

Duration: 2 weeks

Cookie nameSHOP_DEVICE_TOKEN

Provider: BigCommerce

Purpose: Security; used for account lockouts

Duration: 1 month

Cookie nameSHOP_ORDER_TOKEN

Provider: BigCommerce

Purpose: Represents the order (express/one-page checkout)

Duration: 1 day

Cookie nameSF-CSRF-TOKEN

Provider: BigCommerce

Purpose: CSRF protection

Duration: Session

Cookie nameXSRF-TOKEN

Provider: BigCommerce

Purpose: CSRF protection

Duration: Session

Cookie nameShopper-Pref

Provider: BigCommerce

Purpose: Stores shopper preferences (currency) and consent state

Duration: 1 week

Cookie namebc_consent

Provider: BigCommerce Consent Manager

Purpose: Stores the shopper's cookie consent choice

Duration: ~2 years

Cookie nametracking-preferences

Provider: BigCommerce Consent Manager

Purpose: Stores tracking consent flags used to gate non-essential scripts

Duration: ~2 years

Cookie nameSHOP_RENDER_VERIFICATION_TOKEN

Provider: BigCommerce

Purpose: A server-signed token used as a bot-detection signal.

Data collected: A boolean value indicating whether a browser was detected, and an issuance timestamp.

Duration: 15 minutes

 

Functional cookies

Cookie nameSTORE_VISITOR

Provider: BigCommerce

Purpose: Tracks anonymous returning visitor

Duration: 1 day

Cookie namelastVisitedCategory

Provider: BigCommerce

Purpose: Remembers last visited category to build breadcrumbs

Duration: Session

Cookie nameRECENTLY_VIEWED_PRODUCTS

Provider: BigCommerce

Purpose: Keeps track of viewed products to show the 'recently viewed' block

Duration: Doesn’t expire

Cookie nameincludeVat

Provider: Espresso theme

Purpose: Remembers inc/ex VAT price display preference

Duration: 1 year

Cookie nameADMIN_BAR

Provider: Espresso theme

Purpose: Shows/hides the storefront admin bar (store staff only)

Duration: Session

 

Analytics cookies

Cookie namefornax_anonymousId

Provider: BigCommerce

Purpose: Anonymous ID for storefront analytics (BODL)

Duration: ~2 years

Cookie nameathena_short_visit_id

Provider: BigCommerce

Purpose: Short-lived visitor ID for analytics

Duration: 30 minutes

Cookie name_ALGOLIA

Provider: Algolia

Purpose: Anonymous search-analytics token (also aids search UX)

Duration: 6 months

Cookie name_ga

Provider: Google Analytics 4

Purpose: Distinguishes unique users

Duration: 2 years

Cookie name_ga_NTQV45V98S

Provider: Google Analytics 4

Purpose: Persists GA4 session state (property-specific)

Duration: 2 years

Cookie name_clck

Provider: Microsoft Clarity

Purpose: Persists the Clarity user ID

Duration: 1 year

Cookie name_clsk

Provider: Microsoft Clarity

Purpose: Clarity session ID

Duration: 1 day

Cookie name_vis_opt_test_cookie

Provider: VWO

Purpose: A/B testing (detects cookie support)

Duration: Session

Cookie namefirst_session

Provider: Marketing app

Purpose: Visit / attribution counter

Duration: ~1 month

Cookie name_hjSession_5188299

Provider: Hotjar

Purpose: Hotjar session (heatmaps / recordings)

Duration: 30 minutes

Cookie name_hjSessionUser_5188299

Provider: Hotjar

Purpose: Hotjar persistent user ID

Duration: 1 year

 

Marketing and targeting cookies

Cookie name__kla_id

Provider: Klaviyo

Purpose: Visitor ID for email marketing / behaviour

Duration: ~2 years

Cookie nameomnisendSessionID

Provider: Omnisend

Purpose: Omnisend email/SMS marketing session

Duration: 30 minutes

Cookie nameomnisendBigcommerceCart

Provider: Omnisend

Purpose: Abandoned-cart tracking

Duration: Session

Cookie nameoptiMonkSession

Provider: OptiMonk

Purpose: On-site popup targeting

Duration: Session

Cookie name_fbp

Provider: Meta Pixel

Purpose: Advertising / retargeting

Duration: 3 months

Cookie name_fw_crm_v

Provider: Freshchat (Freshworks)

Purpose: Visitor ID for Freshchat widget

Duration: 1 year

 

Third-party cookies

Cookie namefr

Provider: Meta

Purpose: Advertising / retargeting

Duration: 3 months

Cookie nameMUID

Provider: Microsoft

Purpose: Cross-site user ID

Duration: ~1 year

Cookie nameMR

Provider: Microsoft (Bing Ads)

Purpose: Ad tracking

Duration: 1 week

Cookie nameANONCHK

Provider: Microsoft

Purpose: Ad-click verification

Duration: 1 day

Cookie nameSM

Provider: Microsoft Clarity

Purpose: User sync

Duration: Session

Cookie nameSRM_B

Provider: Microsoft

Purpose: User ID

Duration: ~1 year

Cookie namekl_csrftoken

Provider: Klaviyo

Purpose: CSRF token for Klaviyo forms

Duration: ~1 year

Cookie nameNID

Provider: Google

Purpose: reCAPTCHA / Google preferences (checkout)

Duration: 6 months

Cookie name__Secure-ENID

Provider: Google

Purpose: Google preferences

Duration: ~13 months

Cookie name__cf_bm

Provider: Cloudflare (vendor)

Purpose: Bot management on embedded vendor domains

Duration: 30 minutes

Please note that the following third parties may also use cookies, over which we have no control. These named third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third party cookies are likely to be analytical cookies or performance cookies or targeting cookies:

  • Google Analytics

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this site to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network. Personal Data collected: Cookie and Usage data.

  • Google Analytics Demographics and Interest Reporting

The service is part of Google Analytics service and allows to profile users anonymously. Personal Data collected: Cookie and Usage data.

  • Google Maps

Google Maps is a maps visualization service provided by Google Inc. that allows this site to incorporate content of this kind on its pages. Personal Data collected: Cookie and Usage data.

  • Youtube Video

Youtube is a video content visualization service provided by Google Inc. that allows this site to incorporate content of this kind on its pages. Personal Data collected: Cookie and Usage data.

  • Vimeo Video

Vimeo is a video content visualization service provided by Vimeo, LLC that allows this site to incorporate content of this kind on its pages. Personal Data collected: Cookie and Usage data.

  • Geolocation

This site may collect, use and share data on the user's geographic location, in order to provide location-based services. Most browsers and devices provide by default the tools to deny the geographical tracking. Once the user has expressly authorized such a possibility, this application can receive information on its actual location. Personal data collected: Geographic location.

To deactivate the use of third party advertising cookies, you can contact us to manage the use of these types of cookies.

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout].

Choices About Cookies

You can choose which analytical, functionality and targeting cookies we can set by clicking on the button(s)

Cookie Preferences

However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Except for essential cookies, all cookies will expire after 365 days.

If you have any questions or concerns about our use of cookies, please see section 10 of our Privacy Notice for contact details.

 

ESPRESSO SOLUTIONS LIMITED

AUGUST 2026