Cookies Policy

COOKIES POLICY

Our website (https://espresso-solutions.co.uk/) uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. These essential cookies are always enabled because our website won’t work properly without them. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. You can switch off these cookies in your browser settings, but you may then not be able to access all or parts of our website.
  • Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

 

Essential Cookie Name

Provider

Purpose

Duration

__cf_bm

Cloudflare

Bot management / DDoS protection

30 minutes

cf_clearance

Cloudflare

Security challenge clearance

1 year

SHOP_SESSION_TOKEN

BigCommerce

Represents the user session

1 week

SHOP_TOKEN

BigCommerce

Stores customer hash after login; used for customer lookup

1 week

SHOP_SESSION_ROTATION_TOKEN (or HOST-SHOP_SESSION_ROTATION_TOKEN)

BigCommerce

Cart/checkout session security

2 weeks

SHOP_DEVICE_TOKEN

BigCommerce

Security; used for account lockouts

1 month

SHOP_ORDER_TOKEN

BigCommerce

Represents the order (express/one-page checkout)

1 day

SF-CSRF-TOKEN

BigCommerce

CSRF protection

Session

XSRF-TOKEN

BigCommerce

CSRF protection

Session

Shopper-Pref

BigCommerce

Stores shopper preferences (currency) and consent state

1 week

bc_consent

BigCommerce Consent Manager

Stores the shopper's cookie consent choice

~2 years

tracking-preferences

BigCommerce Consent Manager

Stores tracking consent flags used to gate non-essential scripts

~2 years

 

Functional Cookie Name

Provider

Purpose

Duration

STORE_VISITOR

BigCommerce

Tracks anonymous returning visitor

1 day

lastVisitedCategory

BigCommerce

Remembers last visited category to build breadcrumbs

Session

RECENTLY_VIEWED_PRODUCTS

BigCommerce

Keeps track of viewed products to show the 'recently viewed' block

Doesn’t expire

includeVat

Espresso theme

Remembers inc/ex VAT price display preference

1 year

ADMIN_BAR

Espresso theme

Shows/hides the storefront admin bar (store staff only)

Session

 

Analytics Cookie Name

Provider

Purpose

Duration

fornax_anonymousId

BigCommerce

Anonymous ID for storefront analytics (BODL)

~2 years

athena_short_visit_id

BigCommerce

Short-lived visitor ID for analytics

30 minutes

_ALGOLIA

Algolia

Anonymous search-analytics token (also aids search UX)

6 months

_ga

Google Analytics 4

Distinguishes unique users

2 years

_ga_NTQV45V98S

Google Analytics 4

Persists GA4 session state (property-specific)

2 years

_clck

Microsoft Clarity

Persists the Clarity user ID

1 year

_clsk

Microsoft Clarity

Clarity session ID

1 day

_vis_opt_test_cookie

VWO

A/B testing (detects cookie support)

Session

first_session

Marketing app

Visit / attribution counter

~1 month

_hjSession_5188299

Hotjar

Hotjar session (heatmaps / recordings)

30 minutes

_hjSessionUser_5188299

Hotjar

Hotjar persistent user ID

1 year

 

Marketing and Targeting Cookie Name

Provider

Purpose

Duration

__kla_id

Klaviyo

Visitor ID for email marketing / behaviour

~2 years

omnisendSessionID

Omnisend

Omnisend email/SMS marketing session

30 minutes

omnisendBigcommerceCart

Omnisend

Abandoned-cart tracking

Session

optiMonkSession

OptiMonk

On-site popup targeting

Session

_fbp

Meta Pixel

Advertising / retargeting

3 months

_fw_crm_v

Freshchat (Freshworks)

Visitor ID for Freshchat widget

1 year

 

Third-Party Cookie Name

Provider

Purpose

Duration

fr

Meta

Advertising / retargeting

3 months

MUID

Microsoft

Cross-site user ID

~1 year

MR

Microsoft (Bing Ads)

Ad tracking

1 week

ANONCHK

Microsoft

Ad-click verification

1 day

SM

Microsoft Clarity

User sync

Session

SRM_B

Microsoft

User ID

~1 year

kl_csrftoken

Klaviyo

CSRF token for Klaviyo forms

~1 year

NID

Google

reCAPTCHA / Google preferences (checkout)

6 months

__Secure-ENID

Google

Google preferences

~13 months

__cf_bm

Cloudflare (vendor)

Bot management on embedded vendor domains

30 minutes

Please note that the following third parties may also use cookies, over which we have no control. These named third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third party cookies are likely to be analytical cookies or performance cookies or targeting cookies:

  • Google Analytics

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this site to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network. Personal Data collected: Cookie and Usage data.

  • Google Analytics Demographics and Interest Reporting

The service is part of Google Analytics service and allows to profile users anonymously. Personal Data collected: Cookie and Usage data.

  • Google Maps

Google Maps is a maps visualization service provided by Google Inc. that allows this site to incorporate content of this kind on its pages. Personal Data collected: Cookie and Usage data.

  • Youtube Video

Youtube is a video content visualization service provided by Google Inc. that allows this site to incorporate content of this kind on its pages. Personal Data collected: Cookie and Usage data.

  • Vimeo Video

Vimeo is a video content visualization service provided by Vimeo, LLC that allows this site to incorporate content of this kind on its pages. Personal Data collected: Cookie and Usage data.

  • Geolocation

This site may collect, use and share data on the user's geographic location, in order to provide location-based services. Most browsers and devices provide by default the tools to deny the geographical tracking. Once the user has expressly authorized such a possibility, this application can receive information on its actual location. Personal data collected: Geographic location.

To deactivate the use of third party advertising cookies, you can contact us to manage the use of these types of cookies.

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout].

Choices About Cookies

You can choose which analytical, functionality and targeting cookies we can set by clicking on the button(s)

Cookie preferences

However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Except for essential cookies, all cookies will expire after 365 days.

If you have any questions or concerns about our use of cookies, please see section 10 of our Privacy Notice for contact details.

 

ESPRESSO SOLUTIONS LIMITED

AUGUST 2026